Refund Policy

At Fyre & Ember, each item is made to order specifically for you. Because of this, our return and refund policy is a bit different from traditional retail.

​

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you received the wrong item, please contact us within 7 days of delivery.

 

Email us here with:

• your order number

• a description of the issue

• clear photos of the item and packaging

 

Once reviewed, we will offer a replacement or refund at no additional cost to you.

 

Returns & Refund Requests

If you are not satisfied with your order, you may request a refund within 14 days of receiving your item by contacting us here.

​

Because all items are made to order, we do not accept returns for:

• incorrect sizing

• change of mind

• ordering the wrong item

 

We strongly recommend reviewing all product details and carefully checking sizing guides before placing your order, as each piece is created specifically for you.

 

Refund Eligibility

Refunds may be approved in the following cases:

• damaged or defective items

• incorrect item received

• orders lost in transit (case-by-case review)

 

All refund requests are reviewed individually.

If approved, refunds will be issued to your original payment method.

 

Exchanges

At this time, we do not offer direct exchanges.

If you need a different size or item, we recommend placing a new order.

 

Order Changes & Cancellations

Because all items are made to order, we cannot guarantee changes or cancellations once production has begun.

​

If you need to make a change, contact us as soon as possible here.

​

Non-Returnable Items

All products are custom-made to order and are therefore non-returnable unless they arrive damaged, defective, or incorrect.

 

Contact

For any return or refund inquiries, please reach out to us here.